Security

We build security into our systems, our processes, and our culture. We understand you are trusting us with your data and we take the responsibility of securing it extremely seriously.

Infrastructure

System architecture

Bonusly’s architecture is designed to be secure and reliable. We use an n-tier architecture with firewalls between each tier and additionally within certain tiers between services. Services are accessible only by other services that require access. Access keys are rotated regularly and stored separately from our code and data.

Data centers

Our application is hosted and managed within Amazon Web Services (AWS) secure data centers. These data centers have been accredited under:

  • ISO 27001
  • SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 - Type II)
  • PCI Level 1
  • FISMA Moderate
  • Sarbanes-Oxley (SOX)

We make extensive use of the capabilities and services provided by AWS to increase privacy and control network access throughout our system. Documents that provide more details about AWS security are available at AWS Whitepapers.

Data storage

Bonusly data stores are accessible only by servers that require access. Access keys are stored separately from our source code repository and only available to the systems that require them. Additionally, production environments are sandboxed from testing environments.

Backups

We maintain secure encrypted backups of important data for one year. We do not retroactively remove deleted data from backups as we may need to restore it, if removed accidentally. Backup data is fully expunged after one year.

Corporate network

Bonusly runs a zero-trust corporate network. There are no corporate resources or additional privileges from being on Bonusly’s corporate network.

Safeguards

Vulnerability scans and pentesting

Bonusly uses security tools to continuously scan for vulnerabilities. Additionally, vulnerabilities in third-party libraries and tools are monitored and software is patched or updated promptly when new issues are reported.

The system regularly undergoes third-party security reviews and penetration testing to identify potential vulnerabilities and ensure that they are addressed.

Firewall

Our servers are protected by firewalls and not directly exposed to the Internet.

Logs

We aggregate logs to secure encrypted storage. All sensitive information (including passwords, API keys, and security questions) is filtered from our server logs. Log data is fully expunged after one year.

Security Training and Confidentiality

Bonusly has mandatory, continuous security training programs for all Bonusly employees. Additionally, all employees have signed confidentiality agreements with Bonusly.

HTTPS

All Bonusly web traffic is served over HTTPS. We force HTTPS for all web resources, including our REST API, web app, and public website. We also use HSTS to ensure that browsers communicate with our services using HTTPS exclusively. Additionally, we use only strong cipher suites and only support TLS 1.2 and 1.3.

Encryption

Our primary databases, including backups, are fully encrypted at rest. In addition, all archives and logs are fully encrypted at rest. We use industry standard encryption algorithms with a minimum strength of AES-256.

Authentication and Privacy

Passwords

We never store passwords in a form that can be retrieved. Instead, we store an irreversible cryptographic hash using a function specifically designed for this purpose. Authentication sessions are invalidated when users change key information and sessions automatically expire after a period of inactivity.

Secure single sign on

Bonusly is enabled for several secure single sign on (SSO) standards, including SAML, OpenID, and OAuth.

Monitoring

We monitor and rate limit authentication attempts on all accounts. Our system automatically blocklists any IP addresses responsible for suspicious authentication activity.

User roles

We provide multiple user roles with different permissions levels within the product. Roles vary from account admins to users. In critical systems we practice principle of least privilege.

Reliability and Compliance

Policies

Bonusly has developed a comprehensive set of security policies covering a range of topics. These policies are updated frequently and shared with employees. Please see our Privacy Policy to learn more.

SOC 2

As of 2020, Bonusly is SOC 2, Type 2 certified. Our staff and product have gone through rigorous security screening to ensure the security and confidentiality of user data. For a copy of our report, please email support@bonus.ly.

GDPR

We have you covered for the EU’s General Data Protection Regulation (GDPR). Please see our GDPR page to learn more.

PCI compliance

All credit card payments paid to Bonusly go through our payment processing partner, Stripe. Details about their security posture and PCI compliance can be found at Stripe's Security page.

Failout and disaster recovery

Bonusly is built with fault tolerance capability. Each of our services is fully redundant with replication and failover. Services are distributed across multiple AWS availability zones. These zones are hosted in physically separate data centers, protecting services against single data center failures.

Incident response

Bonusly maintains an incident response plan that includes procedures to be followed in the event of an unauthorized disclosure of data or other security incident.

Disclosure

If you have any concerns or discover a security issue, please email us at security@bonus.ly and we will quickly investigate. We request that you do not publicly disclose any issue you discovered until after we have addressed it.